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Problem
There are 2 typical cases of failed email delivery:
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Case 1)There are 2 options to improve email delivery:
1.RECOMMENDED: Use 3rd party mail delivery service, for example Mailgun.
Setup account with Mailgun service
Use FTP access to open file httpdocs/WEB-INF/conf/webvideo-base.conf
Search for smtp keyword to find lines for SMTP settings
Update value for smtp settings to use mailgun or any other mail service
Re-login as admin to apply changes.
Advantages:
emails can be sent without any restrictions on the number of emails
you will not need to use third-party services, and therefore pay for them
Disadvantages:
implies a constant adjustment of settings, since mail services regularly change the rules for sending emails
does not exclude the possibility of emails getting into spam
2.OPTIONAL: Improve domain name and network settings to get better delivery from localhost
Set up SPF record for your domain name:
TXT "v=spf1 include:yourdomain.com ~all"
(replace yourdomain.com with your real domain name)Setup Reverse DNS
A service to validate the SPF record for a domain name: https://mxtoolbox.com/spf.aspx
Advantages:
more reliable delivery of emails
regular monitorinf of changes in the rules for delivering bulk messages
provide an interface to simplify setup
Disadvantages:
paid service
Case 2) If you see Relay Access Denied in maillogs and there are no emails delivered make sure to whitelist 127.0.0.1 in mailserver settings at Plesk
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