The WebVideo System helps you tracking all suspicious activity. If any is found, Customer won't be able to participate in any chat.
What type of customer can be marked as Fraud?
...
How can customer get marked for fraud review?
- Change of location. The System tracks where Customer has registered and where they usually works with your website. If Customer radically changes their location, the System will mark them as Fraud and notify Admin.
- Suspicious transactions. If Customer buys many credits packages in short period of time and do no spend in between, the System will also send them to Fraud review.
What the difference between Marked as Fraud and Blocked Customer?
...
Passed fraud review - This status applied to Customer, who've successfully passed fraud inspection.
Step-by-step guide
How to change Fraud status for your Customer?
...