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The WebVideo System helps you tracking all suspicious activity. If any is found, Customer won't be able to participate in any chat.
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How can customer get marked for fraud review?
Change of location. The System tracks where the Customer has registered and where he usually works with his website. If Customer radically changes his location, the System will mark him as potential Fraud and notify the Admin.
Suspicious transactions. If Customer buys many credits packages in short period of time and do not spend in between, the System will also send him to Fraud review.
What's the difference between Marked as Fraud and Blocked Customer?
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However, if Admin blocks them (choose "Disable" in Manage Customers), Customer won't be able to do any action at all. 
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"Fraud status" in Customers profile - what each option mean?
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Passed fraud review - This status applied to Customer, who've successfully passed fraud inspection.
Step-by-step guide how to change Fraud status for your Customer
Go to "Manage Customers" page in admin backend and find needed customer.
Open Customer's Personal profile
Find field "Fraud status" and correct it
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Press "Update button" to submit changes.
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