You’ve noticed some unwanted or unusual behaviour on your website and want to fix it. You’ve decided to send us report about this situation.It’s always welcome - the more detailed report is, the faster we can help with this issue.

Here are some recommendations on how to report about any issue. To report a bug please log in the Support desk and choose an option "Report a bug".

When writing a report about the issue, please try to answer these questions:


Or you can use these suggested fields to fill your report with details. There is no need to answer every question, just provide as much as you can :)

Suggested field

Example

Description

(What has happened?)

I’ve opened performer backend and there was no information...

Screenshot/screen recording

How to make a screenshot for Windows and Mac.

How to make a screen recording for Windows and Mac.



Steps to reproduce

  1. Login as Admin

  2. Go to page sitename.com/exec/manager/page_with_issue

  3. Click on the link under the button

  4. Nothing happens (Should be popup there)

  5. ...

Date and time

(When did it happen?)

  • 27 July, 14:30

  • Today, somewhere between 17 and 20

Link to page(s)

(Where did this situation happen?)

sitename.com/exec/manager/page_with_issue

Device

(Where did it happen?

Desktop/Tablet/Mobile

OS - Windows/Linux/iOS

Browser - Chrome/Opera/Mozilla/Other)

Mobile, Iphone 7, Safari browser version 00/00/0000

Login Information

(What account did you use when the situation happened?

Username, screenname, link to the profile

If situation happened between different people, please, specify both - for example performer and customer)

Performer “performer_name”

Customer “customer_name”

Or

Logged as Admin

Additional information

Text of mistake (“Show details” button))

Sitename.Show details report.txt