How to add ticket request to the support desk

Let me introduce to you our Service Desk -

Here you can submit a ticket if you need any help - new addon or feature, explanation of how features work, help with incorrect behaviour.

Once you logged in, you will see your client dashboard.

  1. Choose the appropriate button.

2. Choose the product you are writing about.

WebVideo is the product for business based on life chat system, allowing to broadcast of diverse complexity.

Scrile Connect is the platform for promoting and selling content between talented creators and their subscribers.

Choose “Other“, if nothing suits.

The ticket life cycle is crystal clear - the status of tickets is actual and updates once a ticket moves to another development stage (In queue --> In progress --> Ready).


We also proceed with those tickets with the highest priority, they processed faster than e-mails. Each ticket has a unique ID and can't be lost.