How to make a refund for customer

Owned by Anna Fedorova (Unlicensed)
Last updated: May 02, 2023 by Lisa Shishkina (Unlicensed)
3 min read

How to refund credits

Example #1

Let's imagine a situation - Customer participated in Private chat, but Performer's webcamera was broken and they've chat for 5 minutes about whether Customer can see Performer or not. Customer is upset about this situation and asking for refund, you've decided to agree with that. 



  1. Choose "Transactions" in Customers section in admin backend.

  2. Find exact transaction you would like to change and choose "Refund" in Actions column.

  3. You'll be transferred to "Refund transaction" panel. Here you can manually adjust, if you would like to refund specified amount. 

  4. After you press "Refund" button, new entry appear in Transaction, that would specify what action was made and for which transaction.

  5. If something went wrong, you can always remove wrong entry by pressing "Delete" button in Actions column. 

How to refund money

Example #2

For some reason Customer wants to withdraw money. You're agree with that.



1. Choose "Manage Customers" in Customers section in admin backend.

2. Choose Customer, that asks for refund and press plus button to initiate balance correction. 

3.  You'll be transferred "Add credits to customer's account" form. Here you can write amount with negative value - it would remove specified credits amount from customers balance. Press "Add" to enter correction.

4. After this actions you'll see current customers balance and recent corrections. Since it's a refund, customer should have zero balance.

5. If you made everything right, you'll see this entry also in "Transactions":

6. After this actions you should make a refund via paying system, that your customer used to add funds.