{"type":"doc","content":[{"type":"mediaSingle","attrs":{"layout":"align-start","width":25.0},"content":[{"type":"media","attrs":{"width":696,"id":"b122e7e3-b616-4b03-80dd-e3f41db4e098","collection":"contentId-564756","type":"file","height":166}}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"How to refund credits","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3},"content":[{"text":"Example #1","type":"text"}]},{"type":"paragraph","content":[{"text":"Let's imagine a situation - Customer participated in Private chat, but Performer's webcamera was broken and they've chat for 5 minutes about whether Customer can see Performer or not. Customer is upset about this situation and asking for refund, you've decided to agree with that. ","type":"text","marks":[{"type":"em"}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Choose \"Transactions\" in Customers section in admin backend.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Find exact transaction you would like to change and choose \"Refund\" in Actions column.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":87.0},"content":[{"type":"media","attrs":{"width":1132,"id":"bbaf163c-72f9-4db5-9ca4-a555763cfc8f","collection":"contentId-564756","type":"file","height":186}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"You'll be transferred to \"Refund transaction\" panel. Here you can manually adjust, if you would like to refund specified amount. ","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":87.0},"content":[{"type":"media","attrs":{"width":1127,"id":"60fd1414-7a65-4edf-8265-d7e4cde1ebd1","collection":"contentId-564756","type":"file","height":150}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"After you press \"Refund\" button, new entry appear in Transaction, that would specify what action was made and for which transaction.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":86.0},"content":[{"type":"media","attrs":{"width":1126,"id":"818cfb05-b866-4051-ab2e-3d5e6ae44176","collection":"contentId-564756","type":"file","height":137}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If something went wrong, you can always remove wrong entry by pressing \"Delete\" button in Actions column. ","type":"text"}]}]}]},{"type":"blockquote","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

Please, note, that after making a refund in Transactions, Customer will get them back on their balance in system, not on their real life account.

","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"heading","attrs":{"level":4},"content":[{"text":"Please, note, that after making a refund in Transactions, Customer will get them back on their balance in system, not on their real life account. ","type":"text","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#000000"}}]}]}],"version":1}}}}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

If you decided to refund a money for them, please read an article below.

","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"heading","attrs":{"level":4},"content":[{"text":"If you decided to refund a money for them, please read an article below.","type":"text","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#000000"}}]}]}],"version":1}}}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"How to refund money","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3},"content":[{"text":"Example #2","type":"text"}]},{"type":"paragraph","content":[{"text":"For some reason Customer wants to withdraw money. You're agree with that.","type":"text","marks":[{"type":"em"}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"paragraph","content":[{"text":"1. Choose \"Manage Customers\" in Customers section in admin backend.","type":"text"}]},{"type":"paragraph","content":[{"text":"2. Choose Customer, that asks for refund and press plus button to initiate balance correction. ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":88.0},"content":[{"type":"media","attrs":{"width":1151,"id":"c54fb3ce-f199-4b9d-a064-7656c0e2a447","collection":"contentId-564756","type":"file","height":149}}]},{"type":"paragraph","content":[{"text":"3. You'll be transferred \"Add credits to customer's account\" form. Here you can write amount with negative value - it would remove specified credits amount from customers balance. Press \"Add\" to enter correction.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":87.0},"content":[{"type":"media","attrs":{"width":1127,"id":"2caa2c66-b74c-43ef-a606-7a9607f465ac","collection":"contentId-564756","type":"file","height":132}}]},{"type":"paragraph","content":[{"text":"4. After this actions you'll see current customers balance and recent corrections. Since it's a refund, customer should have zero balance.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":26.0},"content":[{"type":"media","attrs":{"width":1133,"id":"d22bc87e-6112-4adf-8b9c-5bc2a34a970f","collection":"contentId-564756","type":"file","height":474}}]},{"type":"paragraph","content":[{"text":"5. If you made everything right, you'll see this entry also in \"Transactions\":","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":87.0},"content":[{"type":"media","attrs":{"width":1128,"id":"f68c9f9b-4969-44a5-9581-dae9fafafe66","collection":"contentId-564756","type":"file","height":116}}]},{"type":"paragraph","content":[{"text":"6. After this actions you should make a refund via paying system, that your customer used to add funds. ","type":"text"}]},{"type":"paragraph","content":[{"type":"hardBreak"}]}],"version":1}

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