How Bad words feature works?

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Admin can set automatical check for specific word combinations to protect Performers from abusive language or to prevent personal data disclosure. 

It can be done in Admin backend, in "Bad Words" section - yoursitename /exec/manager/badwords

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1. Patterns 

In Patterns Admin can specify what words should be forbidden. In this field Admin can use regular expressions to specify group of words.  Here are the examples of most useful ones:

• word|word|word - to specify more than one word, use vertical bar symbol. 

• @(gmail|yahoo|mail) - use this regular expression to forbid showing emails from specified providers. You can specify as many as you want by dividing them with vertical bar. 

2. Comments (Testimonials in old versions)

In Testimonials Admin can comment why these words are forbidden, but it's a field for personal usage, customers won't see it

3. Replacement/Kick reason 

Admin should specify one of them - depends on what option they've chosen in Actions.
if you choose action "Kick..", then customer will see information about why they were kicked:

4. Actions

Admin can choose needed action, depends on word choice and so on. 

Save chat log - saves chat log for future investigation.

Replace word - allows to replace word for specified one in "Replacement" column. 

Kick user - kicks user out of chat for using specified word(s). Customer is able to get back in chat after page refreshment.

Disable user - blocks user for using specified word(s). Customer is unable to make any action on site after that, account can be unblocked by Admin in "Manage Customers" section.

Disable user and block IP - blocks user account and IP for using specified word(s). After that Customer is unable to make any action on site from any device with this IP, account can be unblocked by Admin in "Manage Customers" section.