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The WebVideo System helps you tracking all suspicious activity. If any is found, Customer won't be able to participate in any chat.

 

How can customer get marked for fraud review? 

  1. Change of location. The System tracks where Customer has registered and where they usually works with your website. If Customer radically changes their location, the System will mark them as Fraud and notify Admin.  
  2. Suspicious transactions. If Customer buys many credits packages in short period of time and do no spend in between, the System will also send them to Fraud review.


What the difference between Marked as Fraud and Blocked Customer? 

When Customer marked as Fraud, they're forbidden to participate in chats.

However, if Admin blocks them (choose "Disable" in Manage Customers), Customer won't be able to do any action at all. 

"Fraud status" in Customers profile - what each option mean? 

Fraud not detected - default status for every Customer. 

Marked for fraud review - Customer gets this status, when they got caught on suspicious activity. Also Admin can set this status manualy, if needed. 

Passed fraud review - This status applied to Customer, who've successfully passed fraud inspection.


Step-by-step guide

How to change Fraud status for your Customer?

  1. Go to "Manage Customers" page in admin backend and find needed customer.
  2. Open Customer's Personal profile
  3. Found field "Fraud status" and correct it 
  4. Press "Update button" to submit changes. 

 



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