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The WebVideo System helps you tracking all suspicious activity. If any is found, Customer won't be able to participate in any chat.

 

What type of customer can be marked as Fraud? 

  1. Customers, who use VPN. The System tracks customer location and if doesn't match, they can be marked as Fraud. 
  2. Customers, who got refunded via Chargeback in transactions. In this case customer will be marked as Fraud and blocked


What the difference between Marked as Fraud and Blocked Customer? 

When Customer marked as Fraud, they're forbidden to participate in chats.

However, if Admin blocks them (choose "Disable" in Manage Customers), Customer won't be able to do any action at all. 

"Fraud status" in Customers profile - what each option mean? 

Fraud not detected - default status for every Customer. 

Marked for fraud review - Customer gets this status, when they got caught on suspicious activity. Also Admin can set this status manualy, if needed. 

Passed fraud review - This status applied to Customer, who've successfully passed fraud inspection.


Step-by-step guide

How to change Fraud status for your Customer?

  1. Go to "Manage Customers" page in admin backend and find needed customer.
  2. Open Customer's Personal profile
  3. Found field "Fraud status" and correct it 
  4. Press "Update button" to submit changes. 

 



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