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How to refund credits
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Example #1Let's imagine a situation - Customer participated in Private chat, but Performer's webcamera was broken and they've chat for 5 minutes about whether Customer can see Performer or not. Customer is upset about this situation and asking for refund, you've decided to agree with that. |
Choose "Transactions" in Customers section in admin backend.
Find exact transaction you would like to change and choose "Refund" in Actions column.
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You'll be transferred to "Refund transaction" panel. Here you can manually adjust, if you would like to refund specified amount.
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After you press "Refund" button, new entry appear in Transaction, that would specify what action was made and for which transaction.
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If something went wrong, you can always remove wrong entry by pressing "Delete" button in Actions column.
Please, note, that after making a refund in Transactions, Customer will get them back on their balance in system, not on their real life account.
If you decided to refund a money for them, please read an article below.
How to refund money
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| title | Example #2For some reason Customer wants to withdraw money. You're agree with that. |
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1. Choose "Manage Customers" in Customers section in admin backend.
2. Choose Customer, that asks for refund and press plus button to initiate balance correction. 
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3. You'll be transferred "Add credits to customer's account" form. Here you can write amount with negative value - it would remove specified credits amount from customers balance. Press "Add" to enter correction.
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4. After this actions you'll see current customers balance and recent corrections. Since it's a refund, customer should have zero balance.
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5. If you made everything right, you'll see this entry also in "Transactions":
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6. After this actions you should make a refund via paying system, that your customer used to add funds.