Sometimes there is a need to make a correction not only for a Client, but also for a Performer. It can be done in Performers Stats.
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- Open Performer stats in Admin backend
- Choose Performer you need to make correction to and click on amount in column "Earned".
- You'll get Performer transactions page. In the end of transaction list, find form for correction.
- In "Amount" field you can put correct amount. If you need to delete some credits from Performers account, you can place minus before amount.
- In "Description' you can specify for Performer why this correction happened.
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Customer used paid chat, but for technical issues they couldn't talk to Performer. Transaction has happened. You agreed with Customer to make a Refund and now you need to make a correction for Performer.
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