Let me introduce to you our Service Desk - support.scrile.com.
Here you can submit a ticket if you need any help - new addon or feature, explanation of how features work, help with incorrect behaviour.
Once you logged in, you will see your client dashboard.
Choose the appropriate button.
2. Choose the product you are writing about.
WebVideo is the system of webcam chat script. It includes all the necessary parties and features for successful business in a growing market.
Scrile Connect is the service providing exclusive engagement between talented people and their fans who are willing to pay for their attention and personal communication.
Cloud Service is hosting.
Choose “Other“, if nothing suits.
The ticket life cycle is crystal clear - the status of tickets is actual and updates once a ticket moves to another development stage (In queue --> In progress --> Ready).
We also proceed with those tickets with the highest priority, they processed faster than e-mails. Each ticket has a unique ID and can't be lost.