How to report a bug
You’ve noticed some unwanted or unusual behaviour on your website and want to fix it. You’ve decided to send us report about this situation.It’s always welcome - the more detailed report is, the faster we can help with this issue.
Here are some recommendations on how to report about any issue. To report a bug please log in the Support desk and choose an option "Report a bug".
When writing a report about the issue, please try to answer these questions:
What has happened?
When did it happen?
How can one reproduce it again?
Or you can use these suggested fields to fill your report with details. There is no need to answer every question, just provide as much as you can :)
Suggested field | Example |
Description (What has happened?) | I’ve opened performer backend and there was no information... |
Screenshot/screen recording How to make a screenshot for Windows and Mac. How to make a screen recording for Windows and Mac. | |
Steps to reproduce |
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Date and time (When did it happen?) |
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Link to page(s) (Where did this situation happen?) | |
Device (Where did it happen? Desktop/Tablet/Mobile OS - Windows/Linux/iOS Browser - Chrome/Opera/Mozilla/Other) | Mobile, Iphone 7, Safari browser version 00/00/0000 |
Login Information (What account did you use when the situation happened? Username, screenname, link to the profile If situation happened between different people, please, specify both - for example performer and customer) | Performer “performer_name” Customer “customer_name” Or Logged as Admin |
Additional information Text of mistake (“Show details” button)) | Sitename.Show details report.txt |