How to correct credits for Performers

Owned by Anna Fedorova (Unlicensed)
Last updated: Mar 01, 2023 by Lisa Shishkina (Unlicensed)
2 min read

Sometimes there is a need to make a correction not only for a Client, but also for a Performer. It can be done in Performers Stats.

Correction in Performer Stats

  1. Open Performer stats in Admin backend

  2. Choose Performer you need to make correction to and click on amount in column "Earned". 

  3. You'll get Performer transactions page. At the end of transaction list, find form for correction.

  4. In "Amount" field you can put correct amount. If you need to delete some credits from Performers account, you can place minus before amount.

  5. In "Description' you can specify for Performer why this correction happened.





Example

Customer used paid chat, but for technical issues they couldn't talk to Performer. Transaction has happened. You agreed with Customer to make a Refund and now you need to make a correction for Performer. 

  1. Check amount you need to correct

  2. Enter this amount with minus.

  3. Check Performer balance to check that it applied correctly.