How to correct Customer's balance

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As Admin, you can always correct Cutomer's balance. 

Here are the steps:

1. Open "Manage customers" page in Admin backend (yoursitename /exec/manager/customers) 

2. In column balance, find a "+" button near customer's balance and press it. You'll be forwarded to the chosen customer's transactions.
   
   

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3. Find a correction block at the end of the page.

4. Specify needed amount and leave a comment for client
   
   

5. You can also set a negative amount to remove credits from customers account. 

Learn more about balance corrections:

• How to correct credits for Performers

• How to make a refund for customer