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How to correct Customer's balance

How to correct Customer's balance

Owned by Anna Fedorova (Unlicensed)
Last updated: Mar 01, 2023 by Lisa Shishkina (Unlicensed)
1 min read

As Admin, you can always correct Cutomer's balance. 

Here are the steps:

  1. Open "Manage customers" page in Admin backend (yoursitename /exec/manager/customers) 

  2. In column balance, find a "+" button near customer's balance and press it. You'll be forwarded to the chosen customer's transactions.

  3. Find a correction block at the end of the page.

  4. Specify needed amount and leave a comment for client

  5. You can also set a negative amount to remove credits from customers account. 



Learn more about balance corrections: